I’d love to know how much time and energy gets wasted pointing fingers. We seem to be constantly searching for Fault, who to blame – The fall guy. We feel so vindicated once that football coach is fired, that worthless sales guy is let go or your daughter finally drops that no good boyfriend. Now it will all be better. But it isn’t. Pointing fingers can be….er, pointless.
I’m not trying to assert that root cause analysis isn’t important. It certainly has its place when figuring out what went wrong with a plane crash. I’m just saying it’s not very productive in everyday life. If the stakes aren’t high, what is the point of all this finger pointing? It creates camps of co-workers on one side or the other; it creates division. The assumption mill goes crazy along with the gossip mill and, worst of all, the complaint mill.
I recently joined a peer to peer group and one of the rules of engagement is to not ask “why”. Well that seemed a little unorthodox, my Human Resource filter is always looking for the “why” but what was astutely pointed out by our leader is that “why” is all about blame. We are in the group for solutions and that is all about “what, how and where”. Makes you think doesn’t it.
So how do we get off the blame train? Here are some ideas:
1. You. It starts with you. Forgive yourself. Calm down your inner critic. I’ve seen co-workers blame themselves and then beat themselves up for months. I’ve seen managers bring up the doofus they hired ten years ago and waited two years to fire. This is not going to instill confidence in yourself…or anybody else. Don’t live in blame mode.
2. Debrief with compassion. The team should certainly review what went right and what went wrong at an event. Be careful not to attach anyone to the failures. “Well it was Joe’s decision to get the dancing Elephant, what an idiot!” Don’t start driving the bus over anyone. Learn from the failures and successes and move on. No corpses left behind. The team won’t be afraid of the debrief going forward.
3. Potential. Dr. David Rock advocates “listening for potential” in his book “Quiet Leadership”. It engages you as a listener. Instead of thinking for ways to respond or problem solve, you listen with the intent for the speaker to find their own potential. It’s so much more proactive. It’s difficult to point the finger if you are looking for potential.
4. Stop judging. Half the time, people are pointing the finger because they want the spotlight off themselves. If they start judging others and their actions, they feel better. Put someone else down and then, by default, you raise yourself up. This may work for a while but eventually you will find yourself alone. No one hangs out with guy who is driving the bus over folks.
5. Commitment. There are going to be times when you hold your child accountable for failing grades, your assistant for the botched report or your dog for the “accident” on the carpet. Keep it as confidential as possible, maintain their self esteem and show them confidence and commitment that we can move forward from here.
It’s easy to fall into finger pointing and this isn’t going to end anytime soon. Start in your corner of the world and see what effect it has on others. As Bob Marley said, “who are you to judge the life I live? I know I’m not perfect and I don’t live to be, but before you start pointing fingers make sure your hands are clean.”