I just got back from a conference by the NeuroLeadership Group on Results Based Coaching developed by David Rock and all I can say is, “Wow”. Intimidation and fear have no place in the workplace; or in healthy relationships. This may seem obvious but aren’t we all guilty of using ultimatums (eat your peas or else I’ll….)? I know I am. We have this notion that we have to drive performance with the “whip”; much like the slave driver in the movie “The Ten Commandments”. As Dan Pink has illustrated in his book “Drive”, unless it’s really the type of straight forward, non-thinking kind of work; threat will not drive performance.
Paul McGinniss, an outstanding trainer for the NeuroLeadership Group, illustrated this in the training by suggesting that if the leader says “create or else”, you aren’t going to drive performance. He also said that it takes five “towards or reward” feedback to counteract one “away or threat” responses. So every time you criticize your employee or your child, it’s going to take five (yes, five) positive responses to get the limbic system back to equilibrium. And you want that equilibrium. If the brain of your direct report or spouse is in “fear” mode (when the limbic system is lit up), there ain’t no productive thinking happening. When was the last time you made a meaningful decision when you were under stress or fear? Yeah. right – I thought so. Fear is not going to drive performance.
Here are some ideas on how to diminish fear in those around you:
1. Presence. Are you aware of how your direct report is reacting or acting at this moment? Is he tapping his foot with a furrowed brow? He’s under stress. If your spouse looks preoccupied; they probably are. When your child is on the phone and takes a moment or two to reply or to answer a simple question; they might be in the “away” state. You can’t move on. We can’t move on, when one of us is in fear, preoccupied or as my husband says, “too many people on my stage” (the prefrontal cortex). Being present makes you aware.
2. Esteem check. It’s a good idea to maintain or boost other’s self-esteem (one of the Key Principles from DDI). Criticizing and nit picking will not enhance performance. Your teammate will not start picking up the pace or lend you a hand when they are on the defense. Nagging your partner about mowing the lawn or asking your daughter if she’s gained weight; will not enhance either’s performance. A thank you or specific positive feedback, on the other hand, will help bring them back to equilibrium. If you want enhanced performance, make sure you are boosting self-esteem.
3. Steady. Being steady or consistent is a tenet of emotional intelligence. Be the same boss, mother, brother or team mate on Monday as on Friday. Try to keep the team on a steady course as well. If you are constantly changing directions or “flip flop” on decisions, you will have the team on the back of their heels waiting for the next shoe to drop. There are times when this is impossible, and that’s OK, just remember that it isn’t the best time to introduce a new project or expect a breakthrough with the team. Their limbic system is lit up and they are sitting in threat mode. Wait till the storm passes and keep a steady course.
4. Justice. Hand in hand with being consistent is handing out equal justice. The same way you need to show up and be the same person day to day, you need to treat Sam, Suzy and Old Joe the same as well. I’m not suggesting you be a robot but handling situations with an even hand will build respect with the team. Your family is likely to call foul on this immediately. If I let my son take a car alone on a weekend trip and didn’t let my daughter (this actually almost happened), your child will educate you on the discrepancy. Trust me. Your teammates may not. Reflect on the manner in which you dole out punishments, rewards and delegation. Make sure you are using equal justice.
5. Let go the reins. Let your children, your direct reports or your teammates call their own shots. Keep your fingers out of the pie. As I’ve written before, delegate the monkey and let the receiver of the monkey take it from there. Self-mastery isn’t built under the direction of micro managers. Delegate the project, figure out the available resources and let them loose. At some point, you have to allow that 16 year old behind the wheel and Let. Them. Go.
6. Human. People want to be recognized as human beings. As Patrick Lencioni wrote in “3 Signs of a Miserable Job“, “People cannot be fulfilled in their work if they are not known”. This is one of the signs of a miserable job, anonymity. Know your teammates children’s names, if they play a sport, where their spouse works, what their hobbies are. You don’t need to know what they had for dinner last night or when their last dental cleaning was, just be able to stay connected. Make sure they know they are human; that they matter.
There is no need to get wrapped up in perfection with these ideas. Don’t worry about conquering all 6 by Monday. Try one out a week and see if you don’t get better performance around you. One or two tweaks in your approach can go a long way.